Refund Policy

Our policy

Provisioned VPS services are generally non-refundable. Once a VPS has been successfully deployed and computing resources have been allocated, the purchased service term remains active for its prepaid period even if the service is cancelled early.

Eligible refund cases

• Payment was made but the service has not yet been provisioned
• Duplicate payment for the same service
• The ordered service could not be delivered due to a technical failure on our part
• A material billing error occurred on our part

Provisioned services

Refunds are not normally issued because a provisioned VPS does not meet a customer's software requirements, expected performance for a particular application, or third-party network requirements. We may consider an exception at our discretion where there is a verified material service failure attributable to ClusterHosting. This does not affect any rights that cannot legally be excluded.

Abuse and policy violations

No refund is issued for services suspended or terminated because of fraud, chargebacks, abuse, or violations of our Terms of Service or Acceptable Use Policy.

How to request a refund

Open a support ticket in the client panel or email [email protected]. Include your account email and service or order reference. If a refund is approved, it is returned to the original payment method where possible and may take several business days to appear.

Contact

Questions about this policy: [email protected].